Stockwell Lodge Medical Centre is delighted to advise that CQC have confirmed it is now out of Special Measures.
The Practice is now under new management. We have changed our clinical system which allows us amongst other benefits greater facilities to communicate with patients, especially via text, and on-line services have resumed.
Patients who are not already using this facility should please come to the surgery, with one form of photographic identification, and we will be able to register you for this service.
We appreciate our phone system has been causing much consternation, and are delighted to advise that we will be changing providers during December, which will give us greater control over the phone system and we expect better patient service.
We are increasing our GP provision within the Practice and have increased our nursing capacity. We are also looking to increase our Nurse Practitioner appointments early next year.
You may have noticed our reception team has increased and are now uniformly dressed and wearing name badges in order to make them more approachable.
Our Patient Participation Group is growing in number but we would still be delighted to have more members.
Finally, as a re-launch of the Practice the website address has been changed to www.stockwelllodge.org.uk and patients are being advised both in the surgery and by text message.
Local GP surgeries will be undertaking a survey of how patients are using health services so that they can best meet patients’ needs.
Practices in Waltham Cross, Cuffley, Broxbourne and Cheshunt will be asking patients to complete a short questionnaire about their visit to the surgery during a two-week period from 12-25 November 2018.
During this time all patients accessing GP practice, Minor Injury and Pharmacy services will be asked to complete a simple one-page questionnaire with basic information about their age, when they made the appointment, how urgent they thought the appointment was and whether they had considered seeking advice and guidance from the practice website or other on-line tools.
All correspondence is confidential and no personal information will be collected.
All patients will be asked to complete the form voluntarily whilst waiting for their appointment and then hand the form to their treating clinician for them to fill the remaining questions around urgency, length of time of appointment and alternate pathways (if appropriate).
This is an opportunity for the public to help to shape the type of services that are available in the local area and the results of the survey will help inform the local health plans on how to deliver community-based healthcare services over the next 3-5 years.
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