Lea Valley Health is delighted to be working with local GP surgeries to undertake a survey of how patients are using local health services such as GP and practice nurse appointments so that they can better meet patients’ needs. Practices in Waltham Cross, Cuffley, Broxbourne and Cheshunt will be asking patients to complete a short questionnaire about their visit to the surgery during a two week period from 7 – 21 November.
During this time all patients accessing GP practice, Minor Injury and Pharmacy services will be asked to complete a simple one page questionnaire about themselves, when they made the appointment, how urgent was the appointment and whether they had considered seeking advice and guidance from the practice website or other on-line tools.
All patients will be asked to complete the form whilst waiting for their appointment and then hand the form to their treating clinician for them to fill the remaining questions around urgency, length of time of appointment and alternate pathways (if appropriate).
The results of the survey will help inform the local health plans on how to deliver community based healthcare services over the next 3-5 years.
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