NHS 111

You can now call 111 when you need help fast, but it isn’t a 999 emergency.

You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours, doctors, community nurses, emergency dental care and late opening chemists.

Calls from landlines and mobile phones are free – just like 999.

When do I use it?

People should use the NHS 111 service if they need help or advice urgently but it’s not a life-threatening situation.

You should call 111 if:

  • it’s not a 999 emergency;
  • you don’t know who to call for medical help.

For less urgent health needs, you should still contact your GP or dentist in the usual way, and for immediate, life-threatening, emergencies please continue to call 999.

Download information in a different language or easy to read version

To download NHS 111 information in a different language or an easy read leaflet please visit NHS Choices.